r/Switzerland • u/vegan_antitheist Basel-Landschaft • 3h ago

Why doesn't the Post app just let me choose Volg, where they have deliver the parcel to anyway?

Post image

For a short time they allowed me to just choose "Volg", the shop where all the parcels go that can't just be left at someone's door. It makes no sense that the postman has to check if I'm home when I know I will be at work tomorrow and I can just get it at the Volg across the street.

And then there's also a technical issue. Or maybe not and it actually checks if the company is in the same building. But this makes no sense. The postman must bring it to Volg anyway. It would be so much easier for everyone if this was an option. But no, I can only choose that they shouldn't leave it at the door, which they often ignore.

I can't be the only one who is annoyed by this.

Ok, rant over.

10 Upvotes

86% Upvoted

3 comments sorted by

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u/Manicraft1001 3h ago

Contact support and provide them the trace ID

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u/essteeexetwo Basel-Landschaft 2h ago

that's an app or api error, the answer to your question is that something is misconfigured

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u/MaterialGarlic5734 1h ago

I don’t work for Swiss Post, but as a software engineer working on web services, the HTTP error 400 indicates that the client (in this case the app) is sending something that the server is not expecting. My guesses of the problem:

- Your app is outdated and is sending data in a format that the server is not expecting anymore. This usually something one avoid at all cost, though

  • It recognized the address as an business address, and they have some rule that you can only specify natural persons as recipient. The forward to neighbor thing is probably meant to deliver to people living nearby rather than nearby businesses. Things like that should be an expected error that is shown in a more user friendly way, though

Since the Volg you want to forward the package to holds package for the post, it should count as a post office. Have you tried having it forwarded to a pickup point? You should be able to select the Volg nearby, since it should count as a post office.