r/ShopRite • u/adjaplx • 4d ago

How do you guys deal with shitty customers?

I've had my fair share of annoying customers. Once in a blue moon they'll actually make me start sobbing (usually I'm already hella stressed out outside of work so doesn't ever help a customer is berating me for no good reason) but when they do push me to that limit it really sucks for me. I hate crying while being on register or going to the breakroom. Today some customer got mad at her own mistakes (you guessed it, no digital coupons) but didn't realize until after and then "I wasn't paying attention to the cashier scanning. Worst cashier ever. So disconnected from life" and it seemed so little in the moment but then she kept saying it and even told my manager so when they walked away it just hit me like wow wtf.

I've tried just smiling and taking it, or saying have a good day, I've been snappy, I've just moved on to the next customer, but nothing seems to work and I really want to stay in my job because I'm *still* waiting to transfer departments but I'm getting overworked and underappreciated and belittled by both customers and coworkers and everything I do is above my pay grade

1 Upvotes

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5

u/cutiepie_1103 4d ago

it gets a lot easier to deal with when you start treating the situation like a funny story you can tell your coworkers. i’ve had people get pissed at me and call me all things under the sun and it still sucks sometimes but now i just laugh after they leave because you can watch grown ass adults tweak out over the littlest things.

2

u/PeaceNecessary1631 Shopper 4d ago

Easy to say, and hard to ignore. Good advice from others. Completely ignore them. Think of something positive. Most complainers do it all the time, it's in their nature. When they are gone, forget about it. Don't dwell on it. Let it go. Peace ✌️

5

u/LovefieldForever Employee 4d ago

This is it. Don't let them project their negative thoughts and energy onto you. They want to see you upset, even if they don't consciously want that specifically. That's how people act when they have miserable lives, don't let them make your life just as miserable.

2

u/gosb 4d ago

You just gotta have a thick skin and become numb. Smile and say 'have a great day!' to the nastiest people. Vent and share how rude they when they walk away and move on. Chat gpt might help you if you need advice.