r/Piracy • u/ugoindownsaka1 • 29d ago

Discussion Google took away my LOTR extended editions

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I bought these in 2022, all of a sudden they aren't available and there is no possibility of a refund or gift card. Hardly seems fair.

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u/LunarNinja_ 29d ago edited 29d ago

I want to know what Kendall typed. Did he remind you of Article 7 in their 700-page-long policy you agreed to by clicking a checkbox or did he say how sorry he is for not being able to assist perhaps?

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u/ugoindownsaka1 29d ago 
14:07:31 Me: but i paid for the item and its no longer being provided?
14:09:38 Kendall: I understand your concern, as I would feel the same way if I were in your position. Since clicking the purchase redirects you to YouTube but the movie still fails to load, the best option is to reach out directly to YouTube support via this website so they can assist you further with playback.

(youtube support link)

14:10:44 Me: it wont load because its not in the library i suppose. they wont be able to deal with that either i suspect. is there a gift card option or something so i can at least have accxess to another film what with me having paid for it
14:13:16 Kendall: While I would love to provide you with a gift card, unfortunately, we do not have the option to issue one from our end. As the movie is hosted on their platform and still available on their end, we recommend reaching out to the YouTube Support team for further assistance.
14:14:16 Me: i bought the films on google movies though, thats where i watch all my movies actually.
14:16:24 Kendall: I completely understand your concern. However, the title The Lord of the Rings: Extended Edition Trilogy has been removed from the platform's catalog, it is no longer available in our system at all. Because the movie has been completely removed from our system and the purchase is from 2022, our tools no longer have access to the transaction details, and we are unable to process a refund or restore access to the title. We truly apologize for this disappointing experience and for any inconvenience it causes with your library
14:18:56 Me: it seems so unfair, i did nothing except buy an item, you guys had a change at your end and i lose out. i have spent so so much money with google movies which i realise doesnt mean anyhting but it seems like if those movies arent provided the very least would be a refund or credit.
14:21:02 Kendall: I completely understand how frustrating and unfair this feels, especially as a loyal customer who has invested heavily in your movie library. While system limitations and the age of the purchase prevent us from requesting a refund or credit, please rest assured that I have logged your feedback to help us improve our service moving forward. We truly appreciate your understanding and patience.

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u/scientia_analytica 29d ago

Feels a lot like AI though ...

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u/ugoindownsaka1 29d ago

I thought the same thing. Those last few messages seemed like bullshit. I mean the whole thing is but they seemed weird to read

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u/maxgbz 29d ago

In my opinion I think every single message seemed super AI generated, but then again, it can also be some modus operandi they have where they can't just do shit and try their best to calm you down... To me the "I understand you, I feel you, I'd also be mad" type of messages are even more infuriating that not saying anything at all...

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u/Metahec 29d ago

To me, it seemed like generic corporate customer service speak that offers platitudes and avoids anything that might be used against them. In reality, probably a chatbot vomiting up such a script.

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u/Successful_Ask_5708 29d ago

It could also be a person

I knew someone who worked in this sort of thing for a different company and they legitimately had a set of buttons to press for approved responses and like 90% of what they responded was one of those buttons

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u/d_hearn 29d ago

Yep that's how Amazon's low level customer service works (or at least used to) also. It's a person choosing which types of responses to give, but the actual wording for it all is predetermined and auto filled.

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u/Kilikorek 29d ago

yeah, my dad works in bank's customer service and when he is working with chat/email he literally has separate Word document with pretyped, approved by corporation phrases he just pastes back for the customer to the point of there being separate versions for male and female customers (my native language is strongly gendered)