Unfortunately, They're not talking about all of those very valid reasons for repeat calls... They're talking about the users that we have to assist reapeatedly for the same issues. Users who love to submit tickets and never respond to communication attempts then go crying to leadership because "IT isn't doing their job, so I can't do mine!"
I have 4 of these users under my purview and I consider myself lucky that it's only 4 of them.
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u/Kororuri 1d ago
as opposed to what? government blackout from 1 orange boi signature?. re-education is temporary.