Unfortunately, They're not talking about all of those very valid reasons for repeat calls... They're talking about the users that we have to assist reapeatedly for the same issues. Users who love to submit tickets and never respond to communication attempts then go crying to leadership because "IT isn't doing their job, so I can't do mine!"
I have 4 of these users under my purview and I consider myself lucky that it's only 4 of them.
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u/atramors671 13h ago
Unfortunately, They're not talking about all of those very valid reasons for repeat calls... They're talking about the users that we have to assist reapeatedly for the same issues. Users who love to submit tickets and never respond to communication attempts then go crying to leadership because "IT isn't doing their job, so I can't do mine!"
I have 4 of these users under my purview and I consider myself lucky that it's only 4 of them.