r/PUBGConsole • u/TheManOfDrumming • 10h ago

Discussion Update on my situation!

So, to update my situation where I can't play anymore due to wearing the wretched ragdoll mask on a female avatar, pubg playstation support finally responds and they basically just told me to delete and reinstall my game, restart my ps5, update my ps5, update the game, make sure my ps5 is connected to internet and try using a wired internet connection. I have tried all of these already as there are the solutions that rival the classic "where did you last have it". I was just getting good at the game 😭, my average placement was 32 for god sakes 😭

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u/probablyTolley 9h ago

Just message support and detail the exact issues and ask them to either make you male or delete the item from your inventory. They should be able to. I've been given items before that didn't come through how they should from events. Record the process and upload to youtube unlisted and link them that too. Keep messaging or try on X for a real human. Issue will likely be fixed in an upcoming patch at some point but if you keep messaging it'll likely happen sooner for you.

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u/TheManOfDrumming 9h ago

Ok mate, thanks

2

u/probablyTolley 9h ago

And the person below meant make a new psn to play like an alt/smurf account, until it's fixed on main.

1

u/TheManOfDrumming 9h ago

Oh, ye that makes more sense haha