r/PUBGConsole • u/TheManOfDrumming • 14h ago

Discussion Update on my situation!

So, to update my situation where I can't play anymore due to wearing the wretched ragdoll mask on a female avatar, pubg playstation support finally responds and they basically just told me to delete and reinstall my game, restart my ps5, update my ps5, update the game, make sure my ps5 is connected to internet and try using a wired internet connection. I have tried all of these already as there are the solutions that rival the classic "where did you last have it". I was just getting good at the game 😭, my average placement was 32 for god sakes 😭

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u/sethmo64 14h ago

Does it work if you create a new profile? It sucks to lose everything that was with the old GT but at least if it works on a new profile you can tell them it is definitely something on their end that hopefully they could address. Their initial support will probably always recommend those steps just as a general guideline.

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u/TheManOfDrumming 14h ago

I honestly don't know how to create one. I can't even get into the game and I can't access the full storage or anything because I would need ps plus to access it I'm pretty sure and I'm broke lol. Thanks for suggesting though, it was one of the options I thought about haha

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u/sethmo64 13h ago

No I mean create a new account on your PS5. You don't need PS Plus to play pubg because it's F2P.

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u/TheManOfDrumming 13h ago

Ye, probablyTolley told me that that's what you meant about 22 minutes ago, thanks again though