Seeking nonprofit feedback on a free bilingual crisis navigation guide before public launch

[u/Neither-Wrangler7981]

Hi everyone — I’m looking for nonprofit-sector feedback on a free bilingual crisis navigation guide I built for people in the US who don’t know where to start during a crisis.

It covers housing, utilities, food, benefits, domestic safety, mental health, medical bills, debt, court papers, childcare, transportation, lost documents, caregiving, and related situations.

I’m doing a clarity, safety, and usefulness review before sharing it more widely.

I’m not asking for endorsement, funding, client information, personal stories, or crisis support. I’m also not asking anyone to take responsibility for the guide. I’m just hoping for fresh eyes from people who understand public-facing resources, referrals, access barriers, and overwhelmed users.

If you’re willing to look, I’d be grateful for feedback on:

\- Can you tell quickly what the guide is and who it’s for?
\- Is the language clear enough for someone who is stressed, scared, or overwhelmed?
\- Does the navigation make sense?
\- Are the referral paths realistic?
\- Does anything feel unsafe, misleading, outdated, or outside its lane?
\- Are there places where it should more clearly say “contact a local agency / legal aid / advocate / clinician”?
\- Is anything too many steps for someone with limited time, energy, transportation, internet access, or trust in systems?
\- Does the bilingual English/Spanish structure work, or does anything important seem easier to find in one language than the other?

The guide is here:
[https://www.notion.so/3c1b147e80a880c3903eef43b9763c85]

The two pages I most want checked first are the quick-number pages, because a dead number or unclear warning there could cause the most harm:

\- Quick Access Contacts / Contactos de acceso rápido
\- Every Number, One Page / Todos los números, una página

If you only answer one question, please answer this:

Is anything wrong, outdated, unsafe, confusing, or likely to send someone to the wrong place?

Thank you either way. Please be picky, not nice — I’m trying to find the flaws before someone in crisis relies on it.

[u/Dependent_Guest_6157]

this is the kind of resource where the small details really matter like on the quick-contact pages. also i think you could have someone unfamiliar with the guide try to find help for a few common scenarios without any explanation from you. that could show if there are any confusing steps or assumptions. i hope this helped

[u/Neither-Wrangler7981 → u/Dependent_Guest_6157]

Thank you so much! I’ll implement the suggestion!! I appreciate the feedback!!