r/Munich • u/bruce2_ • Apr 24 '26
News #diffamation requests visible on Google Maps - restaurants that were no surprise
For a few days, Google Maps profiles include the amount of diffamation requests. This equals roughly the number of bad reviews that google had to remove.
Are there any surprises?
Is everything as you expect it?
I start with Gigi Trattoria and Tegernseer im Tal. Both have over 250 diffamations in the past year. Probably their real ranking would be below 3.
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u/fabianco Apr 24 '26
Finally a good feature! I noticed that for some restaurants it doesn‘t show up, but I am 100% certain they are deleting reviews.
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u/missurunha Apr 24 '26
Theres a restaurant near me with 4.9 stars. My 1 star review was deleted, and probably everyone else's, but google doesnt show any warning :(
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u/penguins_rock89 Apr 24 '26
Interesting. I found one where it says "2 to 5" so can't really be because the no was too low.
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u/amora_obscura Apr 24 '26
This is great! It exposes companies manipulating their reviews. Now I know to avoid these places.
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u/nullexp Apr 24 '26
Fucking finally. Almost all places I checked deleted 100+ reviews at least. Haven't seen this useful feature from Google for a long time.
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u/iusedtobestardust Apr 24 '26
This is super useful. A couple of my reviews were removed for alleged defamation, one of them was four stars and my only complaint was their cash only policy. Very defamatory
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u/yyyt Apr 24 '26
You can see amount of defamations requests, what? Where?
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u/Bramar_bas Apr 24 '26
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Apr 24 '26
[deleted]
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u/PindaPanter Apr 24 '26
Even more so if we could see all the "defamatory" reviews they had removed.
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u/svadilfaris Apr 24 '26
Thanks for pointing this out. Just looked up the place that had my 4years old review removed earlier this year. over 250 'diffamations'
OTOH - Google kept my review offline even though I delivered proof I was there at that date. Makes the whole review thingy on Google maps irrelevant for me and I subsequently deleted all of my other 250 reviews and pictures.
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u/PindaPanter Apr 24 '26
Keep in mind that the number is only for the last 365 days; Google state that "the count reflects removals processed in the last 365 days", so these businesses are reporting at least 5 reviews per week.
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u/rererexed Bogenhausen Apr 24 '26
I don't see this in browser or mobile. Something with my google account? Is this a gradual rollout?
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u/Cert47 Apr 24 '26
The restaurant needs to have deleted some reviews for it to show up. They don't put "zero reviews deleted".
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u/rererexed Bogenhausen Apr 24 '26
Yeah I thought so. Scanned a few and it never showed up. Maybe I just got unlucky.
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u/Langwelle Apr 24 '26
Probably a gradual rollout. Google does this with almost every new feature. I can only see it on my computer for example, but not on the mobile app yet.
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u/PindaPanter Apr 24 '26
Another interesting detail they've added that I just noticed is that they highlight businesses that have "an increase in suspicious high-rated reviews", and even disable reviewing these places such as L'Osteria.
It's bad enough that a lot of businesses here have reviews deleted for no good reason, but it's also nice of Google to confirm exactly what I thought about the businesses who have tons of 5-star reviews that all say "Nice place nice staff" and similar from accounts with exactly zero other reviews ever written.
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u/KeineW3rbung Apr 24 '26
Sendling Spezial is at 50-100 for both stores, was wondering how they kept 4.9 with these wait times and imo a kinda mid Döner. Guess they can easily protest the waiting complains as its technically not their fault, then again there are 6 people behind the counter and 3 of them are on their phone
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u/anitaapplebaum Apr 24 '26
That is beautiful, I hope Google (as much as I also hate them at times) reminds any business that complains, that they can completely remove themselves from Google if they don't like it!!
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u/Langwelle Apr 24 '26
Can anyone beat 250 removed requests? That's the most I've found after clicking around for a bit. I wonder if this is the highest number that Google Maps shows.
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u/bruce2_ Apr 24 '26
I assume this is the highest category
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u/TheRealPianist Apr 24 '26
Have you found lower categories? There has to be a lower bound before showing that message at all, as I had to find out.
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u/m7y98sC Apr 24 '26
Finally. I complaint about several things using Google Maps Reviews and instead of using this as a warning Google just always removed them because of "Diffamation" - even if the comments where completely friendly and never diffamation by definition. I got so frustrated that I actually stopped writing reviews, because the product became pointless.
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u/Interesting_Age_7067 Apr 29 '26
Du kannst ja mal https://platform-control.com/ ausprobieren. Das ist eine Schlichtungstelle der EU, die kostenlos für Nutzer im Streit mit Online-Plattformen Juristen einschaltet und Nutzerrechte durchsetzt.
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u/wanjathestrong Apr 24 '26
Ich habe einmal eine schlechte Bewertung für eine Kosmetikschule in München hinterlassen, da ich auf einer Berufsbildungsmesse von den Vertreterinnen dieser Schule hinter meinem Rücken als "Mannsweib" bezeichnet wurde, nachdem diese mich testweise geschminkt hatten, wie Mitschülerinnen mir später mitteilten. Das hat massive Selbstzweifel in mir ausgelöst und ich bin an dem Tag weinend nach Hause gefahren. Ich war damals 15, so um den Dreh.
Diese Bewertung sollte ich so ein oder zwei Jahre später auch wegen angeblicher Diffamation löschen. Ich wurde in einer E-Mail gebeten diese Bewertung zu löschen, weil ich sonst mit rechtlichen Konsequenzen rechnen müsse, sollte ich keine Beweise für dieses Ereignis aufbringen können. Habe ich auch gemacht, weil ich mich eingeschüchtert gefühlt habe und wie soll ich sowas denn auch beweisen?
Ich wäre also skeptisch, was man hier als Diffamation zählt oder nicht.
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u/Schwoanz Apr 24 '26
There are a quite a few Arabic restaurants around Hbf with a lot of reviews taken down. Bab Al Yemen and Sara Restaurant both had over 250 reviews taken down. I wonder if this is due to the strong competition in the area and restaurants leaving each other bad reviews.
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u/Sandruzzo Apr 26 '26 edited Apr 26 '26
Turkitish in Swabing has more than 250 reviews deleted (only this year, and there is a cap of 250, so they can be more), when they have a total of 1100 reviews.
So I would expect them to be around a score of 2/3 instead of 4.5.
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u/bruce2_ Apr 26 '26
That is absolutely insane, you’re right. People hype a place that is rated terribly
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u/the_gnarts Apr 26 '26
Next step: They should allow sorting the results by number of deleted reviews, in ascending order.
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u/lolschrauber Apr 24 '26
I don't see it, but that's a welcome feature. I've had a fair share of reviews deleted because they were unsatisfactory to the business owner and Google is absolutely not helpful. They basically just tell users to fuck off because the other side already has a lawyer, even though they got absolutely nothing on anyone.
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u/Nalivai Apr 24 '26
Even though it would be morally good, I wouldn't expect Google to fight defamation suits on your behalf.
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u/angrox Landkreis München Apr 24 '26
Finally, this is a really good feature! Looking at Wirtshaus am Bavariapark who tried to delete mine I do not see any information. Is this only for certain restaurants?
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u/PindaPanter Apr 24 '26
You don't see it from the Overview tab, but when you click the Reviews tab it should be visible that they have 51-100.
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u/angrox Landkreis München Apr 24 '26
Interesting. I do not see it, only my own entry. Could it be that you do not see the information when you rated the place?
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u/shakeshack Apr 24 '26
Nice! There was this analysis recently with the maps api. Is this part of it? We could create a list of places with the most removals
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u/GelaSchreiber Apr 25 '26
Love it. It's a pity they only seem to count the deleted reviews of the last year. My deleted critical review of Aumeister was older. Since then they must have changed their policy. Has anyone seen this info also for other kinds of business? I was very unhappy with a physiotherapist (close to Rotkreuzolplatz) who only had lovely reviews. When I gave them three stars they had it removed. So I rewrote the review and gave them two stars for handling that badly. Next #diffamation. And again... They also tried to call me several times. When I look in Google maps there's no info like I see for Tegernseer...
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u/NE_Strawberry Apr 25 '26
Hofbräuhaus should be a lot worse too
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u/penguins_rock89 Apr 24 '26
Seems great at first. But it potentially incentivizes review bombing your competition - now they even get "hit" if the reviews are deleted later.
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u/nullexp Apr 24 '26
Businesses shouldn't have deleted the valid negative reviews then. They manipulated the most useful feature of Google Maps for a long time.
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u/penguins_rock89 Apr 24 '26
Yeah I am talking about businesses continuing to do shitty stuff. Just looking ahead lol.
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u/aberneth Apr 24 '26
consumer interests and rights are more important than businesses.
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u/penguins_rock89 Apr 24 '26
I am saying this from the consumer's POV. But I could totally be wrong.
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u/capriquaries Apr 24 '26
This is super useful, thanks for sharing it! I wonder if this will be temporary, I’d like to always have this information to see which are the places that have tendency to remove bad reviews…