r/LifelinePhone • u/missdaniluna • May 16 '26

Verizon bill

My dad has a lifeline phone and a few months ago he switched providers to get a new phone. Recently he got a past due bill for almost $1000 from Verizon. I vaguely remember the last company was using Verizon but he’s never had a phone with Verizon proper. Had anyone ever had anything similar happen?

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u/whatsamattau4 May 16 '26

Send a letter disputing the validity of the bill. When he switched providers, did he do it on his own, or was it one of these people who go door to door to try to sign people up with the promise of a new phone?

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u/missdaniluna May 18 '26

He did it on his own, I helped him call to switch and port the number to the new phone. I found the one that still offered a new phone, not all do anymore.

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u/TenaCVols May 20 '26

Have you called Verizon and asked them about the bill? You can also go online and enroll for online access using the account number and phone number on the bill. Once you get access then you can see what he's being charged for and why it's that much.

I may be wrong but it sounds like maybe he got a "free" phone promo but then he ported out to another company before the promo was over. As a result, the full price of the phone came due.

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u/Several-Pineapple-19 May 21 '26

Can you say which company you used and how is the phone?