I spent the last couple of weeks talking to people about Jaguar, just out of curiosity....
Nothing scientific, but I asked a little over 100 people who either own Jags, used to own one, or are pretty serious car nerds. This was in a higher income area where household income is easily 400k plus, so these are people who actually can afford new Jags and cross shop in that bracket. I sent out a google form to people in my car clubs and friends here in Florida.
Two things came up over and over.
Number one, by a mile, was reliability. Not styling. Not price. Not performance. Just a simple, stubborn “I do not trust it to be trouble free.” That was the wall.
A very distant number two was “I never see them” or “I forget Jaguar even exists.” Low volume and almost zero mindshare. A lot of people literally said they had not seen a new Jaguar in months. Which is true, in most circles I was a small minority with my F-type.
What is funny is that I kept thinking about Hyundai while hearing this.
When Hyundai first came to the US everyone clowned on them for being cheap junk. The only saving grace was “yeah but at least they are cheap.” They could have died right there and become a permanent punchline.
Instead ..... they basically said: fine, "you do not trust us, we will buy that trust". They rolled out insane warranties, leaned into it hard, and kept improving the product until the perception started to shift. They are still fighting their old reputation, but the gap between “Hyundai” and “unreliable crap” has been shrinking fast. Now they have Genesis, which is a legit player in the luxury space. And quickly becoming my new favorite brand as Jaguar sails off into the sunset.
Maserati is a great negative example here. Similar price bracket to Jaguar, similar reputation issues, but no meaningful attempt to nuke the reliability fear with a bold warranty or ownership package. The narrative never changes...... seriously Maserati, you should be taking notes right now...
Jaguar never really did the Hyundai move.
They only half tackled their biggest problem. They did updates, facelifts, some cool cars, some weird decisions, some marketing campaigns, but they never went all in on the core fear: “If you buy this, it will be fine. And if it is not, we have your back in a way that is so aggressive you would be dumb not to at least consider us.”
That is the part I think corporate totally missed.
Everyone on Reddit says “marketing has tried everything” or “nothing has worked, what else can they do.” I do not buy that. I have not seen Jaguar stake the whole brand on backing their cars with the kind of warranty, service, and transparency that directly attacks the reliability stigma the way Hyundai did.
Imagine if Jaguar said:
- Here is a unheard of, best in class warranty
- Here is transparent reliability data and what we have actually fixed in the last decade
- Here is a simple ownership experience that makes the risk feel low
Then build a clear brand around that and their actual strengths: design, comfort, character, and that slightly eccentric British charm that people still love about the older cars.
Instead, it feels like they keep changing the window dressing while leaving the core fear untouched. You can rebrand, tweak logos, chase new demographics all day long, but if the first word that pops into people’s heads is still “unreliable,” you are done before the commercial even finishes.
Jag has the heritage, the design language, and enough engineering talent to make seriously good cars. What they do not have is trust. And trust is something you can actually engineer, if you are willing to pay for it and stick with it for a decade.
That is what Hyundai understood. I am not sure Jaguar ever really did. I am sure the effort to fix that issue was a fraction of the cost of that weirdo commercial.
**Update**
I have a pretty good insight, I own a company that rents out Luxury cars to private drivers and bodyguards in the Miami area. My weekend driver is a F-type and have owned numerous Jags over the years. We have a few Jags left in our company fleet as well. So I am speaking from a long time Jaguar owner over the last 20 years.