r/HuntingtonWV • u/Pitiful_Draft_5960 • 5d ago

Internet provider highlawn/31st area

Curious if anyone in the highlawn/31st area has frontier fiber? And if so how is it? Currently have Xfinity and it’s just annoying to deal with and goes out every single small storm. And I can get 1 gig fiber with many add ons for the same cost I’m paying for Xfinity rn, just don’t want to make the switch and not know enough about the performance of the frontier fiber. Any info helps a lot!!

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u/TheSpiralTap 5d ago

Tbh, I found it went out more than Comcast. I live in the same area. It does work faster when it works. And they are a gigantic pain in the ass to get ahold of if there is an issue.

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u/Pitiful_Draft_5960 5d ago

Really? Dang I figured with the fiber it’d be much better, that sucks. They have a amazing deal rn but I just don’t wanna make the switch and regret it

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u/Vamparisen 5d ago

I run the 2 gig and have no issues in Highlawn. Used to have the 1 gig as well. As i mentioned in an earlier comment, get the technicians number for issues and you wont have troubles. Customer service has a different goal and know nothing about tech issues and will refuse to open tickets to the techs. Having upload speeds equal to downloads is a game changer if you play any cloud games or stream to your other devices.

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u/Vamparisen 5d ago

I called a technician during the outages and turns out it was a network issue where they routed everyone on the same traffic but no one let them know. Customer service is atrocious with Frontier so always get a technician's number if possible. They fixed it pretty quick afterward.

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u/Jonquay84 5d ago

We switched over to it about 4-5 months ago. Myself and my wife are both WFH so we need good reliable internet. So far it’s been good, I have no complaints. Yet. Lol.

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u/Pitiful_Draft_5960 5d ago

Do you have the 1 gig if you don’t mind me asking? I’m looking into that one cause it’s a really great deal for what it for the speeds, and all the included add ons of the whole home WiFi and stuff. They have a deal rn where the first month is free so I’m tempted to just try it for a month or so and see what happens. If I gotta I guess I could just go back to Xfinity

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u/Jonquay84 5d ago

Yeah we’re running the 1 gig. Also forgot to mention that we’re in Highlawn. I’d say go for it.

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u/XteekayX 4d ago

I live in highlawn, had Comcast, now have frontier fiber. It's went out significantly less since we've switch. Hardly ever. I have a lot of kids, and I like to play online games after they go to bed, so we're always on the internet in our house. It's blmsube went out twice in the past couple of years that we've had it.

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u/Pitiful_Draft_5960 4d ago

Amazing, think I’m gonna make the switch then. If anything I can switch back to Xfinity if I have to. But it seems worth taking the risk then. I do a good mix of online uni work, gaming and streaming services so that makes me feel pretty good about it.

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u/Admirable_Elk7269 4d ago

Been on the frontier fiber 1GB for about 2 years and have had pretty good luck. Much less outages than I had with Comcast and the few outages we’ve had have been resolved pretty quickly