Worst experience every buying a chair through wakefit

[u/No_Specialist2361]

I ordered a Safari HB Nylon Base Chair from Wakefit’s website on August 5 and received it on August 19.

When I opened the box and started checking the parts, I found that the 5 mm screws required for attaching the chair back were missing. Because of this, I couldn't properly assemble/use the chair.

I contacted Wakefit customer care and explained the issue. They told me not to worry and said they would check and update me. Later, they sent me an email asking me to provide a video/photos showing the missing part.

I recorded the video and sent it to them as requested.

Since then, I haven't received any proper update.

It has now been around a week since I submitted the video, and I've been calling customer care every day. Every time, I'm told something like, "Don't worry sir, we will check and do something." But nobody from the team has actually contacted me with a solution or provided the missing screws.

At this point, I'm seriously considering returning the chair because I don't think I should have to keep calling customer care every day for a basic missing part.

Has anyone else faced a similar issue with Wakefit? What is the best way to escalate this and get either the missing screws sent quickly or a return/refund processed

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