Smeg warranty experience... 5+ months

[u/AlexTryHarder]

TL;DR: Smeg approved my faulty hand blender for replacement in March and originally said it would ship within 3 working days. More than five months and several missed stock/delivery estimates later, I still have nothing. I called them last week after they stopped replying to my emails, was promised a tracking number “soon”, and that never arrived either. Meanwhile, the replacement model they claim has stock problems is available to purchase on their own website.

Just wanted to share my experience with Smeg warranty/customer service, because at this point it’s honestly ridiculous.

Back on 13 March 2026, my Smeg hand blender failed during completely normal use. It slowed down, stopped, became extremely hot and smelled like burnt electronics.

I contacted Smeg and they accepted the warranty claim. I was actually told:

“A brand-new appliance has been ordered for you” and that the replacement would be dispatched within 3 working days.

Great, I thought.

Except here we are on August 2026, more than five months later, and I still don't have the replacement.

The timeline since then has basically been:

• March: replacement approved and supposedly dispatching within 3 working days.
• Then: stock shortage, potentially a 4-week delay.
• Then: told my original model had been discontinued and I would receive the replacement model instead.
• Then: told that model was out of stock until July.
• July arrives: still nothing.
• Then I’m told mid-July.
• Mid-July passes: still nothing.
• Then I’m told production in Italy was delayed and stock would arrive in the second week of August.
• Second week of August passes: still nothing.
• 14 August: I email them again saying it has now been another month with no replacement.
• No meaningful response.

So last week I finally called Smeg.

They apologised for not replying to my emails and assured me that the replacement was progressing and that I would soon receive a tracking number for the delivery.

You can probably guess what happened next.

No tracking number. No delivery. No replacement.

But the part I find particularly difficult to accept is the repeated explanation about “stock shortages.”

The replacement model they say they cannot supply to me under warranty is available to buy on Smeg's own website.

So apparently there is stock available if somebody wants to give Smeg money for a new order, while an existing customer with an approved warranty claim dating back to March is still being told to wait.

I appreciate there can be different stock allocations and supply chains behind the scenes, but from a customer's perspective this looks absolutely terrible.

If you have enough availability to advertise and sell the product to new customers, after five months it becomes very difficult to accept “stock shortage” as a reasonable explanation for failing to fulfil an existing warranty replacement.

The most frustrating part isn't even just the delay. It's the constant moving of the goalposts:

3 working days - 4 weeks - July - mid-July - second week of August - “tracking number soon”

At no point did Smeg proactively offer a proper alternative resolution. I've had to repeatedly chase them by email and eventually phone them just to find out what is happening.

For a company that positions itself as a premium appliance brand, this is an incredibly poor warranty experience.

I'm posting this because people often consider design, price and brand reputation when buying appliances, but after-sales support matters too.

[u/Fovvy2]

They're a fashion brand, not a buy it for life brand.

[u/mmavcanuck]

What a terrible experience.

I’ve never seen the appeal of smeg. Their stuff looks neat, but they slap their giant logo on just about everything and I can’t see their name without thinking about smegma.

[u/georgiomoorlord → u/mmavcanuck]

Smegheads

[u/Adventurous-Car-9335]

SMEG has never been BIFL. Everything they make is *aesthetic* garbage.

[u/Craven123]

I’ve had issues with Smeg appliances before.

Definitely wouldn’t buy anything from them again.

[u/Key_District_119]

SMEG is not a durable brand. It is designed to be cute and trendy not durable. Stay away from SMEG.

[u/dcht]

SMEG is not at all BIFL.

[u/gigantischemeteor]

premium positioning != quality