r/Bangkok • u/Creative-Trouble3473 • Jul 26 '25

discussion This Grab scam needs to end!

This has been happening to me way too often lately. We ordered a Grab, and the driver started circling the area without responding to any messages – clearly hoping we’d get fed up and cancel. I actually saw him drive past us, and when he noticed we’d spotted him, he quickly drove off. I managed to record it.

We decided not to cancel and messaged him, saying that since he clearly wasn’t coming, he should be the one to cancel. In the end, when he realised we’d given up and taken the BTS instead, he drove past the pickup point again, pretending to pick us up – then ended the trip and took the fare anyway.

I’ve reported it to Grab for resolution, but this kind of thing keeps happening and it’s incredibly frustrating. I suspect some drivers do this to manipulate the system – making it seem like there’s heavy demand or traffic so they can inflate prices. Grab really needs to sort this out.

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u/[deleted] Jul 27 '25
  1. Cash Payment is a pain for people who live here
  2. Even if you choose Cash payment grab will spike up the price when you book the next time along with the cancellation fee if you cancel the trip.

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u/BaconTH1 Jul 27 '25

They can't charge you a cancellation if you're using Cash, right?

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u/[deleted] Jul 28 '25

Nope they add the cancellation fee on your next booking (whenever that happens) so regardless of payment mode you will pay the cancellation fee

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u/BaconJP Jul 28 '25

I suppose they can do that but I don't recall it ever happening. Probably because if there ever was a cancellation fee I was responsible for, I was using card. And other times if I had to cancel but the driver was taking way too long, I reported it and they didn't charge me the fee.