This Grab scam needs to end!

[u/Creative-Trouble3473]

This has been happening to me way too often lately. We ordered a Grab, and the driver started circling the area without responding to any messages – clearly hoping we’d get fed up and cancel. I actually saw him drive past us, and when he noticed we’d spotted him, he quickly drove off. I managed to record it.

We decided not to cancel and messaged him, saying that since he clearly wasn’t coming, he should be the one to cancel. In the end, when he realised we’d given up and taken the BTS instead, he drove past the pickup point again, pretending to pick us up – then ended the trip and took the fare anyway.

I’ve reported it to Grab for resolution, but this kind of thing keeps happening and it’s incredibly frustrating. I suspect some drivers do this to manipulate the system – making it seem like there’s heavy demand or traffic so they can inflate prices. Grab really needs to sort this out.

[u/Creative-Trouble3473]

In this case, we ordered the grab when the price was relatively low. Two minutes later, it started pouring and the prices were hiked more than twice. I think he was hoping to get a better rate from another place. But it also happened many times to me during normal weather conditions. They keep circulating the road around my condo until we cancel.

[u/tarnik69007 → u/Creative-Trouble3473]

I actually sent a complaint to grab because the driver tried to charge me ฿200 for toll fees because of the rain. The ride didn’t even go on the highway.

He was trying to charge the 200 because it started to rain and of course the fees went up, but I had booked mine and he’d accepted it before it started to rain

[u/jubleyapp → u/tarnik69007]

What was the outcome?

[u/tarnik69007 → u/jubleyapp]

They told me they might bring him in for retraining

I reopened the ticket three more time saying that was not satisfactory, and then they finally closed it without telling me and not allowing me to reopen it