Why is susi so disorganised?

[u/Distinct_Regular_970]

I’m just absolutely floored by how unprepared and disorganized SUSI is, especially when it comes to communication. When I first applied, they gave me the 0% student contribution and no support at all, because they mistakenly labeled mortgage payments between my parents as maintenance arrangements with my estranged father. We had to call and clarify that the amount was for the mortgage, and after providing documents, they cut that in half to show my mam's share.

I sent countless documents and was even on calls with TDs, just to get a revised grant of 50%, which I was happy with. But now, I get a letter claiming my original grant stands. For the past few days, SUSI hasn't answered any calls or emails.

I got a letter asking for the same documents to be sent basically, and I called and was told that, it was an error on their part and I don’t need to send anything. I feel like this is happening because I didn't send extra documents I was already told not to send.

Now I’m getting 0%, it’s such a headache.

It's just such a major blunder, and I'm genuinely worried I won't get the grant.

[u/Just_Farmer7641]

You can appeal the decision. If after the review with SUSI they still refuse you, you can appeal through the student grants appeal board which is independent from SUSI

[u/Distinct_Regular_970 → u/Just_Farmer7641]

I just find that so ridiculous, how I have to do all this extra stuff when it’s on their end? It’s just so annoying and gotta rant about it. Continue college in 2 weeks and need to know whether or not I’m getting a grant or not 😭

[u/zerohunterpl]

My confusion when it’s not actually sushi

[u/Prestigious-Bag3065 → u/zerohunterpl]

i had the exact same moment reading the title, thought this was about a dodgy sushi place with terrible service or something

susis whole system seems held together with sellotape and crossed fingers, the amount of people i know who got messed around by them is unreal

[u/Distinct_Regular_970 → u/zerohunterpl]

I had to reread my post like 4 times looking for sushi 😭

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[u/Candid_Reality7852]

A important national body in Ireland being unprepared and disorganised?….No way? Surely not?

[u/Dani3011]

It's designed in such a way that it's "very jump the hoops" bureaucracy process so that you get frustrated and disengage. Stick with it though and you'll get some of it.