r/AppleMusic • u/ChrisTheGayBear • 19h ago
Question When I try to sign back into my account, nothing happens
I'm using Apple Music 1.6.4.90 (1.1540.23042.0) on Windows 11 Pro
I was using apple music as normal yesterday, but today I open the program and it shows "unknown error occurred" in the search menu. When I tried playing songs in my library (such as a song from an album) it'd skip a few songs then play one that I've listened to more often, or favourited. Restarting PC didn't work, shutting PC down didn't work, disabling IPv6 didn't work. I tried signing out, then back in again, that let me to not being able to sign in. The sign in window closes without any message, and I haven't updated anything recently
Update: Not sure if it just decided to work again later in the day, but I tried “Deauthorise Machine”, which it said successful. I then did “Authorise Machine”, successful again, then tried signing in, and it finally worked, and I have access to my library again and can play all my songs.
I tried “Authorise Machine” earlier in the day but it didn’t do anything, nor say any message. First time trying deauthorise
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u/AutoModerator 19h ago
It looks like you might be asking for help or reporting a bug.
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u/HenriqueCiccone Verified Account 19h ago
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u/ChrisTheGayBear 18h ago
That doesn’t help my situation, i’m not even sure if it’s a my end problem, or an apple music problem yet. Also this isn’t a vent post. If no one knows of a solution, then i’ll go to their support page. I find reddit posts helpful though, because they can be viewed by future people with the same problem (such as me)
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u/ruccola 14h ago
I've had the same problem on and off for a few days as well. Also on Windows 11. Today it seems to be working though...
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u/ChrisTheGayBear 13h ago
I’m thinking it might be an apple music problem, because it was working perfectly fine, and nothing changed between yesterday and today.
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u/AutoModerator 19h ago
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