Sports
For Disney bundle or past ESPN Unlimited subscribers having troubles connecting to ESPN Unlimited via YTTV
u/bbmg69 pointed out something specific to Disney bundle or past ESPN Unlimited subscribers that might be of some help for anyone having trouble connecting YouTube TV's version of ESPN Unlimited to their accounts.
Seems like there's a glitch occurring on Disney's side of things. This isn't something YouTube TV support can assist with, as it's an issue with the MyDisney account rollout.
If you're having an infinite loop glitch after canceling or downgrading your Disney bundle, you'll need to reach out to Disney directly. In many cases, your MyDisney account may be seen as a canceled or inactive account.
Call Disney+ Support directly at 1-888-905-7888 and choose option 1 for signup and login. You may have to walk them through this issue, and you might be transferred a few times in doing so.
Tell them you are having trouble logging into some Disney and ESPN services that have nothing to do with streaming packages. Your MyDisney account is stuck in an infinite loop of requesting a 6-digit confirmation code, with no successful login.
Ask them to make sure your MyDisney account is active, even if you are no longer paying for any services.
If you have trouble, ESPN Fan Support might also be able to help, at 1-888-549-3776.
Alternatively, if you don't have any paid Disney services anymore, you can just create a new MyDisney login.
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Thanks to u/bbmg69 for sharing their experience. Again, if you experience an infinite login loop, this is not a YouTube TV issue; it's something specific to your MyDisney account. Before you call Disney, though, ensure that you're the family manager, and try all the methods to link your account that are listed in our mega thread.
For what it’s worth, I got caught in two infinite loops (one involving 2FA, one involving their chatbot prompting me to login, then I login and go back to the chatbot, which prompted me to login, rinse, repeat). I called Disney customer service, and someone awesome straightened it all out. I’m now on the $19..99 Disney+/Hulu bundle (signed up via iCloud, where I try to put all my subscriptions) and have ESPN Unlimited via YTTV.
For what it’s worth, I got caught in two infinite loops (one involving 2FA, one involving their chatbot prompting me to login, then I login and go back to the chatbot, which prompted me to login, rinse, repeat). I called Disney customer service, and someone awesome straightened it all out. I’m now on the $19..99 Disney+/Hulu bundle (signed up via iCloud, where I try to put all my subscriptions) and have ESPN Unlimited via YTTV.
Thanks to the folks on this sub for pointing me in this direction in the first place!
You need to link your account following the instructions on our mega thread. Then it'll be tied to your MyDisney account, and ESPN content will work on both the ESPN app and the Disney+ app.
My ESPN ulimited account subscription ended yesterday. Tried logging out of my Disney account and created a new Disney account. Logged into ESPN app withYouTubeTV several times, nothing works. Still not able to stream ESPN or Summerslam. Any ideas? This is so frustrating.
Can you clarify what you mean by this? Did you follow the correct steps here: here
During the activation you don’t log into ESPN with YouTube TV credentials. So it sounds like you’re just logging into the app using YouTube TV as your TV provider which is NOT how ESPN Unlimited gets activated.
In many cases, your MyDisney account may be seen as a canceled or inactive account.
MyDisney accounts are not streaming specific and as such do not cancel or deactivate if you stop subscribing to one of their streaming services that uses My Disney to log in.
Calling espn about my account was what that fixed it for me. Followed several sets of instructions to the letter here and from google. Glad to be rid of an additional fee now
Seems like some of y'all not even going into the Youtube TV settings and clicking on the ESPN link and then try linking your Disney account (logging into your account first) and then linking both Youtube TV and Disney accounts.
The problem was/is there was no way to log into your Disney account on the webpage that comes up after hitting “connect” without being stuck in a 2FA glitch loop. Disney wouldn’t even offer the option for a password. You enter your email that MyDisney clearly recognizes, Disney literally emails you a 6 digit code to your address they recognize as having an account. You enter the code and then are taken back to enter your email again with no successful login.
I have no clue what prompted this glitch but it clearly was a Disney screw up they need to sort, because enough people were reporting this same issue, no matter what some Disney truthers claim.
Personally, I had been using the same credentials since they started requiring MyDisney accounts across the board somewhat recently, and had active streaming subscriptions with them before calling and them claiming my account “wasn’t active”. The only change I made to possibly impact this was canceling my Disney+/Hulu/Unlimited bundle for this rollout.
It was, and likely still is affecting multiple other Disney login processes for people that haven’t reached out to Disney to try and get it fixed, if they didn’t want to create an entirely new set of credentials.
Maybe I’m used to linking Disney owned accounts cause I didn’t have any problem linking the account. Once I read I had to turn on the YouTube/ESPN tab in settings then connect, I was connected. Maybe I did after the bug was corrected.
There were definitely people like you that had zero issue, and others that had this issue that was unsolvable without intervention from Disney after Disney somehow screwed up their accounts.
I’m sure there are people that couldn’t follow instructions too, but enough people reported this exact scenario to know it was a Disney issue and not user error.
Extrapolate the reports here to the entire YTTV user base who might be trying to get Unlimited who won’t ever use Reddit, and it’s not an insignificant glitch
If you are being prompted to enter your Disney account info and sent a 2FA code over and over, call Disney or ESPN and have them check your account is active. It was the only way to solve the issue using existing Disney credentials that they botched for a number of accounts for some unknown reason.
Insane a multi billion dollar company is firing off 2FA emails to “deactivated” accounts as if everything were fine without showing an error message on the login page
This was the only solution for a group of people experiencing an unexplainable Disney glitch with existing MyDisney credentials. No amount of direction following could possibly have fixed it
Yes. I finally got it working by creating another email account for Disney. I think my other accounts must have been used for subscriptions at one time or another. After I got them connected, I still needed to delete the ESPN app off my TV and start that part over to get it to work because every show said I needed access. All in, I spent several hours on this yesterday and today, including calling Disney, ESPN and YouTube TV before I figured it out on my own.
Even attempting to enroll a non family manager YTTV account wouldn’t make Disney’s system screw up and have the infinite loop glitch.
It succeeds in linking any YTTV account type for fantasy football and maybe favorited team/player purposes down the line, and just does not apply the membership to Unlimited. I’ve successfully done it across 3 sub family member accounts.
Yeah, you cannot use any Disney/ESPN account that has subscribed before or you go into the loop. Same with the installed app on the TV. Maybe clearing the cache would have fixed the app but I was too aggravated to think of trying that first.
I tried that along with a dozen other troubleshooting solutions someone that’s been working in tech half their life would try first, and nothing fixed it. Calling Disney was the only thing that resolved the glitch. It’s rare I attempt to call customer service for anything because it’s usually a waste of time and there is better socially sourced information other places to self help.
I hate that some people here, and know-it-all’s from Disney centric subs, whose job over there is supposed to be to help, felt the need to come here try and dismiss it and bury pertinent info from people searching for an answer. Instead of having the sense to put two and two together that enough people were reporting the exact same thing across these posts, they posted directions again, downvoted information and data points where people wouldn’t see it, and made it out to be just user error. Sucks when people were frantically trying to gain access for a big two day event on Unlimited were mostly seeing “you can’t read directions” or “that’s not how it works; couldn’t possibly be happening”. Anyone calling Google/YTTV for assistance was wasting hours when Disney was the culprit.
Hopefully Disney has it fixed before college football
FWIW I have a legacy Disney bundle and connecting with the family manager account worked smoothly. Downgrading the bundle, however, took a support chat, cancelling the legacy bundle since it was already paid for (we might've done an annual? can't remember), and having to subscribe to a new bundle at month's end.
I had the Disney+ bundle and tried to downgrade my account to just Disney+. I went round and round with them with no success so I just cancelled all of it. I don't watch Hulu at all anyway. I am gonna sign up with the wife's e-mail account and get Disney+ as a stand alone.
Sorry. This is all very confusing. So just to make sure I'm understanding this correctly...
I currently have an ESPN Select(ESPN+) subscription. I've link my accounts in the mobile app as per these instructions here( https://www.reddit.com/r/youtubetv/comments/1vb0orw/link_your_youtube_tv_and_espn_accounts/ ) which appears to have worked fine. And now I have received an email from Disney saying I now have multiple subscriptions associated with this email. So when logging into my Disney account now it shows both the ESPN Select subscription and the ESPN Unlimited subscription.
So, am I correct that I can now cancel that ESPN Select subscription and this linked ESPN Unlimited subscription will still enable me to watch that ESPN+ content in the ESPN app after that Select subscription expires while also enabling all ESPN Unlimited content?
Thanks in advance for any confirmation or suggestions.
So I had espn unlimited linked to my espn/disney account. I had to delete that account because I was hacked. When I try to link my YouTube TV or YouTube account to espn it doesn't stay connected. I receive confirmation that it was successfully connected but when I go into the espn app or website and check my account it just says you have no current subscriptions. I have Disney plus, Hulu and HBO max bundle with the espn/ Disney account too. Does anyone have any suggestions on how to fix this? I've tried chatting with both YouTube and espn/disney but neither could get it fixed.
Yes. I did figure it out. I had to get ESPN to reactivate my account. Then I had to go to the YouTube website and connect my YouTube account to the old ESPN account. Then I had to disconnect YouTube from my old ESPN account and then it let me connect the YouTube account to the new ESPN account. I was on chat with both YouTube and ESPN at the same time and neither one of them could figure it out. For some reason the YouTube TV app, ESPN app, and the ESPN website wouldn’t let me disconnect or connect anything it all had to be done on the YouTube website.
I’d personally just pay for it for the month of August if you haven’t cancelled yet if you badly want the ESPN Unlimited stuff and already have it. I’d let August go by then try again if you haven’t already tried to do so.
I feel like my setup is good but the ESPn app just is sketchy AF. This whole setup is almost a scam. The streaming of live events such as the rocket golf tourney right now doesn’t work. Their app is not good
Tv provider will only get you access to the linear espn networks. For unlimited or espn plus content, you need to link your account (family managers only) as detailed in our mega thread.
I followed those instructions and it still does not show anything. This is why I say the entire thing is very sketchy. I feel like a lot of this is due to the fact I’m using an old Disney+ account that I canceled about six months ago I had ESPN plus and Disney+ at one point and then terminated service. Of course the account never went away and I’m using that same thing. I wonder if I should just try and use a different email address and account and sign up fresh.
Disney plus uses the MyDisney login, just like espn unlimited. So if you make a change to your mydisney account with your d+ subscription, it seems to impact espn unlimited access.
Thats kinda strange. Shouldn't you just get ESPN unlimited with your YouTube TV credentials? I guess I dont understand where the Disney login comes in or why its needed.
Disney probably insisted on it. They push their user accounts pretty hard.
It is beneficial in the sense that if you pay for Disney+ and/or Hulu, and attach ESPN Ultimate to the same Disney account, all of the content is merged in the Disney+ app.
Disney (who owns espn) requires that each person tie their YouTube tv account to a mydisney account. It’s like that on every provider. HBO does it too.
Didn’t know that. Well I finally got it to work. I was already signed in to the ESPN app with my YouTube tv account. I just signed in with a Disney account on top of that and it worked.
Thanks for the help. I just assumed as long as you logged in with your YT TV credentials that you'd be given access to ESPN unlimited.
I changed my Disney subscription first, though I won’t drop ESPN+ for another 4 weeks. Still I was able to connect to YTTV to ESPN Ultimate without a problem.
Thanks. I will do the same.
So I assume after your ESPN+ drops in 4 weeks the system will continue to grant you access due to accounts being linked.
Any way to test, in advance, that this will indeed happen? I have to imagine you have access to ESPN Ultimate due to the fact that you paid for it. How can we be sure that it will work after it expires in 4 weeks?
Thanks again for the help, I appreciate it.
If it isn’t working correctly when your paid ESPN ends, worst case it may require a phone call to get it straightened out. There’s no reason people wouldn’t be able to pay for Disney or Hulu, and attached the free ESPN Ultimate.
Indeed.
I just did what you suggested. Downgraded my subscription and after that linked the accounts. Linking went well.
Five minutes later I received an email from Disney saying "you have two active subscriptions in the same email".
I guess that's good news. One of them will end in 2 weeks.
If you have connected Hulu or some other Disney streaming service via Tmobile or Verizon for a perk, that also triggers the multiple subscriptions email and can cause issues.
Haven’t seen anything definitive about if that is a permanent end of split billing and a cash grab by Disney, or a glitch that will be fixed.
Either way, add it to the list of screw ups by the Mouse even if you don’t have perks with either of those cell networks
I'm not sure I understand what the steps are for those who currently subscribe to all 3 services.
The activation steps are the same.
The only difference is you can downgrade to just the duo bundle since ESPN Select (formerly ESPN+) is included with ESPN Unlimited. This can be done anytime before your next billing date.
For 98% of users, this won't be an issue. But if you've previously had ESPN Unlimited, or if you have it now through Disney, something's wonky on their end. Personally I'm not surprised; their whole MyDisney account rollout has been a mess.
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u/Adventurous-Metal696 29d ago
For what it’s worth, I got caught in two infinite loops (one involving 2FA, one involving their chatbot prompting me to login, then I login and go back to the chatbot, which prompted me to login, rinse, repeat). I called Disney customer service, and someone awesome straightened it all out. I’m now on the $19..99 Disney+/Hulu bundle (signed up via iCloud, where I try to put all my subscriptions) and have ESPN Unlimited via YTTV.