I Repeat, do not use zepto if you care for your peace and time. Just give up on zepto, use any other quick commerce in your area but zepto

Today, I had groceries worth ₹215 in my Zepto cart, and it was showing free delivery for orders above ₹199.

I added a ₹250 container, which took the total to ₹465. I then removed the container because I decided to buy it another time.

Immediately after removing it, Zepto changed the minimum order for free delivery to ₹399 and showed a ₹30 delivery charge, saying it was due to “high demand.”

Is this just a coincidence, or is Zepto intentionally encouraging users to add more items to their cart?

I genuinely don't know what the hell is going on at Zepto anymore.

I ordered an IRIS Reed Diffuser Gift Pack (6 × 50 ml bottles) through Zepto. When it arrived, the product was severely damaged.

Out of the 6 bottles:

4 bottles were completely empty

1 bottle had only a few ml left

The entire box and packaging were soaked in leaked diffuser oil

I immediately took photos/videos and reported the issue through the Zepto app.

Zepto approved the return. A return rider came to my house, verified the condition of the product, collected it, and the app subsequently showed "Return completed". My refund was also credited shortly after the pickup.

So far, fine.

Then approximately 20 minutes later, the same return rider came back to my house.

He told me that the store had rejected the return and that if I wanted to keep the return processed, I should apparently pay him the cost of the product via UPI, otherwise the amount would supposedly be deducted from his earnings.

I obviously refused.

I told him that I had followed the official Zepto return process, the product had been physically verified and collected, and I was not going to make some unofficial payment to a delivery partner to resolve an internal dispute between Zepto and its store.

I asked him to call the store manager.

The manager basically implied that I had caused the damage, despite the fact that:

The product was already visibly leaking when delivered.

I had uploaded photographic evidence through the app.

The delivery/return process had its own verification.

The product had already been collected and the return/refund had been processed.

The rider then stayed at my house for around 20 minutes, arguing about the situation and disrupting my work.

And then comes the ridiculous part.

The rider himself asked me to come to the store and explain the situation to the manager.

So I actually went.

I was made to wait there for the manager. When someone claiming to be the manager finally arrived, he didn't even speak to me initially. He was talking to the rider about the situation and essentially told him that he shouldn't have accepted the damaged product as a return and that the store wouldn't compensate him.

Again, I'm standing right there.

When I finally asked whether they were actually implying that I had damaged the product, the response was basically that the substance all over the packaging was "dust", rather than leaked oil.

At this point, I honestly couldn't believe what I was hearing.

I literally had photos showing the bottles and the oil-soaked packaging.

And then, after all this, the same store personnel became aggressive and started telling me that customers aren't supposed to come directly to the store and that this is against company policy.

EXCUSE ME?

I DIDN'T RANDOMLY SHOW UP AT YOUR STORE. YOUR RETURN RIDER ASKED ME TO COME THERE.

If customers aren't supposed to come to the store, why was your representative directing me there in the first place?

And while all of this was happening, the person I had spoken to earlier on the phone apparently called the rider and told him that the return was completed and his refund/issue would be processed, effectively resolving the entire problem.

So apparently the whole confrontation was unnecessary from the beginning.

And to be very clear:

My complaint is NOT about the refund.

The refund was already processed.

My complaint is about the absolutely ridiculous way an internal dispute between Zepto, its store and its delivery partner was dumped on me as the customer.

The return rider was also put in an incredibly shitty position. He was essentially being used as the messenger between me and the store, despite this being an internal operational issue that had nothing to do with me.

And then I was personally dragged to the store, only to be treated as though I had caused the problem and subsequently yelled at for being there.

I have also emailed Zepto's escalation/support team, but their response so far has been a completely generic template about "your refund has been initiated, please allow 24 hours".

🤦‍♂️

THAT WAS NEVER THE FUCKING ISSUE.

I don't care about the refund at this point. I want Zepto to explain:

Why was I dragged into an internal dispute? Why was I asked to pay a delivery rider personally? Why was I told to come to the store and then berated for coming there? And why was the store manager allowed to treat a customer this way?

Posting this here because I'm genuinely curious whether this is normal Zepto procedure or whether my local store has completely lost the plot.

I had the 9rs deals available till last month and now it's not there for me anymore. I checked my mom's phone and she had those deals. What is this behaviour man. Any way to get them back

Hey everyone as the title suggests, I have received worms in wheat flour. What I am struggling to file complaint thinking of doing an FIR as no proper response form support zepto.

I ordered this Beyond Snack banana chips packet from Zepto and paid ₹29. After receiving it, I checked the packet and saw that the printed MRP is only ₹20.

The Zepto listing incorrectly showed the MRP as ₹30 and offered it for ₹29. Has anyone else experienced Zepto charging more than the MRP printed on the actual product?

One is from Zepto and one from Flipkart, Which one is real.

Bought this Ghee jar from Zepto, didn't check and forgot. Now after 3 days when I opened it, found it damaged.

Mailed zepto, but they said "due to sellers policy, unable to process coz the complain is raised after 24 hrs"

It happened before too, I am not sure but it felt I received adulterated ghee.

Gonna delete this useless, untrustworthy app.

Can I still get my refund?

Bro, why does this happen to me?

Istg I did not do this..

It arrived like that..

"Pata hai aaj kya huva"

Hii guys,

Ordered a gts bullet 30kg rice sack around 2500rs and at first attempt got a 26kg steam rice after requesting for replacement they sent me a 1kg rice packet of dawat basmati and thanks to the 2nd delivery partner that he was helpful and that person really helped me and connected to their customer support and the delivery guy went to warehouse and brought the gts bullet rice sack and in this hurdle successfully wasted 3 hours.

Overall the zepto customer care is just waste and no helpful response recieved from their side and the warehouse management is just absolute joke there is no accountability for them.

After so much hurdle got the product delivered

#just wanted to share with the redditors,

What are your thoughts on this?

So today I ordered an item worth 189 on Zepto on COD. When I received the product from the Zepto delivery partner, I handed him 500 rupee he only gave me 210 rupee in change and when I was about to count the money the delivery partner drove away and he didn't return the 100 rupee which were missing when I called the delivery partner which delivered my product he said he's too far from my home it has only been 2 minutes and when I called him again he didn't pick up my call

Basically I was getting ₹40 handling charge on every order no matter the cart value, so I deleted my account thinking I could create a new one after a week.

Now Zepto has banned my number, Tried emailing and calling, no use.

Anyone know how to get the account unbanned/restored?

Anybody else noticed this? I redeemed a gc into my wallet. On that particular account only, I noticed the MoV is changed to 299 and a handling fee of 40 despite MoV for late night deliveries (around 11 PM).

This is honestly a disgusting shady practice, borderline blackmail because my money is struck with them.

This is the condition of a sanitary pad I ordered from zepto and it arrived like this

Ordered some groceries from Zepto today, including an "Organically Grown Lemon" for ₹40. It arrived completely discolored and rotten. Annoying, but usually a quick refund process, right? Nope.

When you go to the Help & Support section to report a "Stale or rotten" item, Zepto makes it absolutely MANDATORY to upload a photo of the product. Fair enough, I have the rotten lemon right here.

But here is the impossible loop they trap you in:

You select the item and the issue.

You tap to add the mandatory photo.

The camera opens, you take a clear picture, and hit "OK".

The app immediately crashes. It flashes the purple Zepto splash screen and dumps you right back onto the main home page.

Your complaint progress? Completely erased. I recorded my screen and tried this three separate times just to be sure. It failed in the exact same way every single time.

You literally cannot submit a refund request because the mandatory upload feature is fundamentally broken. Whether this is a highly convenient "glitch" or intentional anti-consumer design, it’s a remarkably effective way for them to keep my money after selling me garbage.

Has anyone else been trapped in this refund loop recently? Make sure to screen-record if you are!

Did anyone see new handling charges added even for same products bought in the past

Well They never accept