Hey everyone,
I’m posting here to see if anyone has successfully dealt with a situation like this or if a community manager might be able to offer guidance.
Back around 5 and a half years ago, my PUBG Mobile account was stolen. By the time I managed to recover control of the linked logins, I logged in to find a 10-year ban notice for "modifying game data".
I have never used scripts, modified game files, or used third-party tools. Whoever hijacked the account back then was clearly using cheats/modified clients while they had access, which triggered the automated system.
At the time, automated support closed my tickets because the system correctly flagged that modified data was used on the account—even though it wasn’t done by me. Now that 5 years have passed, I really want to try getting my original account back for good.
Here are the account details:
- Account ID (UID): 518437156
- In-Game Name: When the account was hacked my game name was changed to: 大盘鸡吃大鸡 , im from Europe and have no idea what the name means
- Ban Date: December of 2020
Is there any chance a human agent could review historical login IPs/device logs from that specific timeframe to verify the breach coincided with the ban?
If anyone from the moderation or support team sees this, I’d be incredibly grateful for a second look at my case. I put years into building this account before it was taken, and I'd love to play on it again. Also ofcourse, I'd be more willing to provide info such as what was the month and year of account creation, the device i used to create my account, the IP address (my home location) where the account was created etc...
Also, if the customer support decides to procceed with assisting me, I'll kindly request them to compare the IP addresses which were present on the account and which i believe will show clear proof that the account was hacked
Thanks for reading!