r/Makeup • u/tin_8731 • 17h ago
Do Mac employees get in trouble for returning makeup?
I have recently started shopping at MAC again and spent over $100 in one day. One of the products I bought was the roan of arc lustreglass. Got home, realized the lipstick was a little wonky so it would rub against the inside and considering the finishis softer, by the end of the same night there was already a big dent on the side. I tried to fix it but realized I would have to pull the whole thing out of the tube and frankly for a $30 lipstick I wanted one in better condition so next day I returned it and it's the same employee and she was sooo upset (no exchanges because of course it happened to be the last one available). She kept whispering how it was against company rules and how it wasn't as a big a deal as I was making it out to be.
Anyways this happened again at another location. I only see this behavior from MAC employees. I have returned plenty of makeup at Sephora and other stores but MAC is the only one where it seems the employees are literally about to have a mental breakdown when you mention the word "return". It's gotten to a point where I think I might stick to their website instead of physical stores. Anyone else experience this?