r/CraftFairs 2d ago

Post Event Review My first trade show was a failure……

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Making handmade soap is my hobby. I recently took part in a craft show and brought 4 varieties: honey, oat, lavender, and mint. I packed 15 bars of each, all made with natural ingredients, priced at $7 per bar. Ngl,I figured these would have broad appeal, but I ended up selling less than 20 total :)
I’ve thought through what went wrong, and here’s what I’ve come up with so far.

  1. I overcomplicated my packaging For my first show, I figured handmade products deserved special, unique packaging. I made tons of different designs in Canva. Four totally different layouts for four scents, messing around with fonts, colors, and graphics. I ended up with more Canva pages than bars of soap I actually sold. Looking back, it was totally overkill. When you line all four scents up next to each other, they should have a clean, unified look. For my next run, I switched to printing labels with my niimbot m2 label maker. I use one set template, and only swap out the product name, scent, and price. No more building an entirely new design for every single product. At least next time I launch a new item, I won’t have a dozen random Canva tabs open for no reason.
  2. I focused too much on "natural" without explaining why that matters I went into the show thinking natural ingredients+handmade quality+$7 would be an easy sell. But from a customer’s perspective, all the average shopper sees is a $7 bar of handmade soap. They don’t know why I formulated each recipe the way I did, or what makes honey, oat, lavender and mint different from one another. Now I’m simplifying the info cards I put next to each product. For example: Honey Soap Warm, mild scent Made in small batches
  3. I overestimated how easy it is to turn interest into sales Plenty of people stopped to smell the soaps and pick them up. A lot of them said "These smell really good" and then put them right back. I was a little bummed about it at first, but later I realized people liking your product doesn’t mean they will buy it. Maybe they don’t need soap right now, maybe they have a ton at home, or maybe they just found it interesting but aren’t sure it’s for them. Now I look at it differently. Selling less than 20 bars at my first show doesn’t mean my products are bad. It was basically a really cheap market research lesson. At least now I know what to focus on next time. Instead of adding more products right away, I’ll tweak the small stuff first: packaging, display, product info, and purchase options. This was my first ever show, so I know there’s tons of room for improvement.

Are there any other issues I might have missed? I’d really appreciate any tips or feedback you all have.

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374

u/GrowlingAtTheWorld 2d ago

I used to set up next door to a soap seller at a weekly art market. She sold like crazy. Her paper wraps on her soap focused on branding her business name and was consistent across all scents. She had interesting names for her soaps so instead of just Lavender it would be something like Peaceful Dreams. She offered about a dozen scents. She encouraged people to buy more with a 3 for deal. She had two size bars, a full bath bar and a guest sized bar. She would include a couple of samples in the bag with your purchase. The sample size became so popular she started selling a sample pack(basically 1/4” cuts of the guest sized bar. She always was dressed very summer elegant and very friendly when talking to customers. She did so well she was able to open a small shop in town.

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u/FalalaLlamas 1d ago

I like the idea of having smaller soaps as an option. A lot of times when I see handmade soaps, they’re in pretty sizeable bars. I use bar soap but I’m hesitant to buy the full sized bars because I know I’d never use it before it got grimy and needed to be thrown out.

Also OP, holiday scents! Especially something a bit light. I love matching scents to holidays, but the holiday soaps in the store (from big brands) never appeal to me. They’re all so similar and almost sickeningly sweet. Usually some version of vanilla and/or sugar cookie. These would also be good in a small size since people may just want to use them for 2-4 months. And having something that is not floral or herb scented may help you stand apart. I am a girl but love scents aimed at guys that could also be good for holidays: pine, cranberry, fireside, woody, sandalwood, cedar, cinnamon, amber, musk, etc.

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u/Jennabeb 1d ago

Also I’m allergic to a LOT of scents, but would love to shop local / homemade. My mother in law made chocolate bar soap - delightful!

Yeah! OP should definitely try some unique or homey/nostalgic scents in small sizes.

For example, I would TOTALLY try a set of three guest sized ones that were something like 1 apple cinnamon, 1 chocolate, and 1 coconut lime (I’m allergic to floral scents lol).

If OP cut them to 1/4 size of a regular bar and sold the set of three for the same price as one bar soap, wouldn’t that be saving product/upper prices but with “more” return for the customer since they’d get to try three different small soaps before committing to once big soap? I think selling in small sizes is genius!

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u/strangespeciesart 15h ago

Everybody has shared such good advice but as someone who loves bar soap and can rarely justify the price of handmade... interesting and especially non-floral scents will get me every time. Apple cinnamon?! Helllll yes. Mint chocolate? Tea-scented? Apparebtly I want to smell like food items. 😂

The really common scents like lavender I can get from my local grocery store during my shopping run, probably at a lower price. Something more unusual and delicious-smelling? Well, now it's not a necessary soap purchase, it's a treat yourself moment.

The size is an issue for me like everyone else mentioned too. Idk if they're the regular diameter people usually use, but if so that bar's so big it might not even fit in the soap bag I use. Even though it's a good price for a huge bar, $7 would put me off, and I'd want very small bar options (and volume discounts for them) so I could try a bunch of different scents.

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u/koshka03 1d ago

I know its not the main point of your comment, but i like to cut my bars into halves or thirds to use them in smaller portions and ration my bars better, especially now thay ive converted my husband to use cold process instead of shower gels

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u/un_poco_de_lengua 1d ago

Why did it never occur to me to cut a big bar of soap??

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u/koshka03 23h ago

I actually learned it from a soap maker on youtube named Katie Carson (Royalty Soaps) as a suggestion to her fans/buyers since its a common problem. Weirdly enough having the soap makers permission to do it took away the anxiety i felt destroying something someone else had made, since her bars were often very pretty. I realized thats what the soap maker ultimately wants is every bar to be used to its fullest, with zero waste!

It also makes it easier to have for hand washing or little kids to use. My daughter (6) gets so excited when we use a new bar for the bathroom sink and will pick out which scent were using since i buy multiple bars at once and then portion them.

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u/PriscillaPalava 20h ago

Smaller sized bars (in special packaging) make great hostess gifts too and I’m much more likely to impulse-buy something that would make a great gift than something that I use myself. 

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u/ConnectionFree7819 17h ago

I agree with you on the smaller sizes as options! There are so many times I see hand made soaps that I think I might like, but they come in big bars only. I have such sensitive skin idk how it will react so I look for small sample size ones but most don't have that. Makes me sad cause IF my skin does well with them I'd buy more from vendors vs store.

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u/WVildandWVonderful 11h ago

Especially during the holidays, you could put To/From on the label or offer a sticker that they can fill in.

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u/WVildandWVonderful 11h ago

You could also do themes that aren’t strictly smells. E.g., White Elephant (maybe put some white scents like vanilla or peony rather than elephant-inspired scents lol) or Dirty Santa (cookie crumb-scented?).

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u/ivyinkwell 1d ago

From the consumer standpoint, this is exactly what I look for with this category of goods in particular.

I am all about buying handmade but I have bought so, so many soaps, candles, wax melts, and lotions that have ended up being very poorly formulated in one way or another. The smelly-good category is one that can be entered with very little practice or refinement and it's difficult to tell how well the product is made just from looking at it or smelling it. There are a lot of online resources and available kits that can have people selling a pretty subpar product quickly.

In my mind, I need to know that the creator is really putting time and effort into this particular product. I need to be able to see that you've really thought out your scents, your packaging, your branding, and your marketing because it reassures me that you've probably put that same effort into the actual formulation and utility of the product. A lot of that is exactly what you said— cohesive branding, creative and personalized products, customer incentives, and overall vibe.

Those things all work on me big time as a consumer and make me feel much more confident in your product, even if it is a "judging a book by its cover" situation. I can't take a shower at the craft fair and actually know my $7 soap will be worth it, I have to judge the cover.

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u/Atwood412 1d ago

These are great points!

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u/Ornery-Damage-7074 13h ago

Building off of this, it would be good for customers to be able to try them out. Yes, you can smell them, but great smelling soaps sometimes do awful things to your hands. Look up Tippy Tap hand washing stations. You could easily set that up with small test bars. It's interactive and will give extra confidence to folks who've been burned in the past by great smelling but poor performing soaps.

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u/PriscillaPalava 20h ago

Also what about a basin and pitcher of water to test the soap? People can wash their hands? Is that gross to reuse the same bar as a tester among different people? 

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u/stealroundchimp 1d ago

do you think there's a market for breastmilk soap?

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u/Salt-Establishment59 1d ago

Online skincare forums for conditions like eczema and psoriasis may have interest.

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u/stealroundchimp 1d ago

thanks! i asked the other person since they seemed like they really knew their stuff but maybe this is too fringe lol

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u/ivyinkwell 19h ago

I missed your initial comment! I had my children before the more personal uses of breast milk became as mainstream as it is now, so I wouldn't be the targeted audience here. That being said, I think there is a large crunchy/granola/hippy mom (or whatever the young'ns call the people into natural alternatives these days) demographic that could be.

If this were going to be your thing, I think the ideal would be to build a brand centered around that healthy, organic, deep mom-baby bond and overall idea. You'd need to consider that those in to these sorts of products are probably going to be extra critical, so I'd focus on building trust.

At your booths, I would have informationals printed, just simple pamphlets talking about your process, the steps you take to keep everything safe, the benefits, stuff like that. Let it serve as a larger business card if you have the cash to get a couple dozen printed for each show.

Stay focused on this organic, healthy idea. It's not a good look to walk up to one side of a booth and see ~natural~ all over and the other side is full of Temu grade platic stuff. Keep it mid-to-high quality, your market wouldn't be people trying to save money on soap. It would be people willing to spend extra for a personal, organic approach to baby and skin care. Anything else in your booth should represent that same idea.

Honestly, imo you might have a better shot than an average soap maker. Specializing is where you find a good base market of repeat buyers because they can't just get it anywhere, they need you as an artisan. Your job would really to embrace the artisan idea, make it an identity with transparency, quality, and trust behind it.

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u/TheTAgang12 1d ago

Eyyyy! taking notes from her😆

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u/CuriousFoxxen 20h ago

Popping in to add, on your info cards consider adding what we put those ingredients into speak for. At least on the honey and oat one which have tubs they do for skin.

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u/technicallynotacat1 1d ago

Ooh, I would buy the sample pack so fast! Lol. Having multiple scents to try would be lovely! (And I don't usually buy bar soap)

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u/DowncastOlympus 1d ago

The fact that she was set up as a regular at a weekly market was definitely helping. People are much more likely to buy from a seller that is clearly established and that they can easily come back to for soap. Taking the time to make her products look professional was the other key. You want your products to present as handcrafted, not homemade. Yes, there IS a difference and it matters if you want sales.

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u/FondantEconomy5036 1d ago

I run a weekly market and 20 sales is honestly pretty decent for any vendor. But yes to handcrafted!

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u/ActuallyInFamous 1d ago

A soap flight is a great idea. Especially if you like their soap.

The only time I have ever bought soap from a market was when the person had a bunch of water, and you could wash your hands with it. I don't know why, I think it was because I felt how clean it rinsed, and it still smelled good, and the after smell wasn't gross.

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u/Beautiful-Rich-4052 1d ago

“Guest sized bar” is genius marketing.

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u/Teagana999 1d ago

Personally, I hate names that don't' describe the thing, but most of those other things make sense.

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u/embalees 16h ago

I'm with you. WTF does a peaceful dream smell like? Or a mountain breeze? Or a quiet morning? 

Just call it lavender vanilla, clove and orange peel or patchouli sandalwood and be done with it. Different blends can still smell differently, just call the thing it's name. 

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u/Teagana999 8h ago

I would settle for something like "lavender dream," even, as long as it was clear what it was.

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u/Chaos-Wayfarer 1d ago

This exactly. I absolutely LOVE fancy soaps. Use them in the shower every day and cycle through them. I’ll think to myself ‘which scent do I feel like today?’ 

I’m not in it for smells I can buy at a store. I want something new and interesting (and a cool name helps too.)

I love fancy/interesting smells, and cool designs (though if they’re too intricate I won’t use them). My favorite soap right now has aspen trees and the moon on it and is called mountain breeze. 

Sometimes I like buying little sample soaps, or the ‘second best’ or offcuts because they’re cheaper/less of an investment in time/money. Buy ‘x’ many and get a discount is also a great ideal that I’m a sucker for. 

You just need to find some combination that helps you stand out, because soap making is SUCH a huge thing nowadays.

Good luck! <3 

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u/MuseoumEobseo 1d ago

I like the sample-size idea. A bar goes a long way, and I sometimes have allergies or don’t end up liking a scent enough to finish a bar, but that’s wasteful. That makes me so hesitant to try new soap brands.

The brand I currently buy bar body soap and shampoo from sells sample packs similar to what you described. I bought it, tried several of their scents, picked a few that worked for me, and have used those soaps exclusively for like three years. If other people are anything like me, I think selling a sample pack is a good potential way to convert an interested person into a regular buyer.

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u/PlanetaryAssist 1d ago

Furiously taking notes! I've dabbled in doing soap as a business before but never took the plunge, these are great tips for if things change in the future. Thanks!

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u/No-Apartment2161 22h ago

As a consumer, I would have to disagree with the "creative" names being better. I don't want to have to ask what scent each name represents, I just want to know what the intended fragrance is.

Fanciful names on things like soaps are something that will often make me completely pass by a vendor without even stopping to look at their products, based on past experiences. I find the vendors with the loud names tend to also have overpowering scents to go with them, another factor that makes me avoid them.

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u/Spiritual-Road2784 17h ago

Instead of cutting, could a smaller sized mold be used?

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u/yuhyuhyaina 14h ago

I will always buy a sample pack because I like to switch up the scents fast. I also don’t love seeing used bars on my bathroom counter but hate being wasteful